The self-service kiosks located at Postal Offices are meant to be a convenient alternative to the full-service counter. However, users find the current process confusing and time consuming.
We improved and reorganized the flow for the Plain Box Priority Mail purchase experience.
We chose to group certain actions ("Package Details" and "Shipping Information") together and to give visual cues to the user on their progress. I also included more information within the Shipping Type buttons.