Self-Service Kiosk

THE PROBLEM:

The self-service kiosks located at Postal Offices are meant to be a convenient alternative to the full-service counter. However, users find the current process confusing and time consuming.

THE SOLVE:

We improved and reorganized the flow for the Plain Box Priority Mail purchase experience.

EXISTING FLOW:

PROPOSED FLOW:

KEY SCREENS:

We chose to group certain actions ("Package Details" and "Shipping Information") together and to give visual cues to the user on their progress. I also included more information within the Shipping Type buttons.

Package Details

Shipping Information